1 You have 30 calendar days to return your purchase, as long as it has not been used, you can get a full refund.
2 If it is not what you expected, you can return it. You have 48 hours from the time of receipt to make a claim or return the product.
3 All errors on our part or warranties carry a cost of 0 euros for the customer. The rest of the returns have a cost of 5 euros in national territory and are paid by the customer in the EU.
4 Once the product has been received at our warehouse and its condition has been verified, the amount paid at the time of purchase will be refunded. If there is any damage, it will be assessed and the customer will be informed before the payment is made.
5. It is understood as a product in perfect condition the one that retains its original packaging, if this is not met or arrives with damage, a credit of between 30% and 70% will be proposed.
6. You can consult our complete return and guarantee policy in our General Conditions.
To proceed with the return, please log in with your username and password. Once in your dashboard, under order history, you will see the option to RETURN PRODUCTS.
If you have placed the order as a guest, please do it from this link https://www.biciclasica.com/en/guest-tracking